Refund policy
Return and Refund Policy
Last updated: June 5, 2026
At Wonder Willow World, we want your shopping experience to feel simple, warm and worry-free. If something is not right with your order, please contact us and we will do our best to help.
Returns
We accept return requests within 14 days after your order has been delivered.
To be eligible for a return, your item must be unused, in the same condition that you received it and in its original packaging. Items that show signs of use, damage not caused by shipping, missing parts, or altered packaging may not be eligible for a return.
To start a return, please contact us at support@wonderwillow.world with your order number and the reason for your return. Please do not send any items back before contacting us first, as returns must be approved and sent to the correct return address.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect.
Original shipping costs, if any, are non-refundable unless the return is due to our error or a damaged, defective or incorrect item.
We recommend using a trackable shipping service when returning an item. Wonder Willow World is not responsible for returns that are lost in transit.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective or incorrect, please contact us at support@wonderwillow.world within 48 hours of delivery.
Please include your order number, a short description of the issue and clear photos of the product and packaging. This helps us review the issue quickly and work with our supplier or shipping partner to find the best solution.
If your claim is approved, we may offer a replacement, store credit or refund, depending on the situation and product availability.
Non-Returnable Items
For safety and hygiene reasons, certain items may not be eligible for return. This may include items that have been used, assembled, washed, damaged after delivery, or are no longer in their original condition and packaging.
Gift cards, final sale items and personalized or custom products, if offered, are non-refundable unless required by law.
Refunds
Once we receive and inspect your approved return, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method. Please note that it may take additional time for your bank or payment provider to process and post the refund.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@wonderwillow.world.
We can only cancel an order if it has not yet been processed, fulfilled or shipped. Once an order has been processed or shipped by our supplier, it may no longer be possible to cancel it.
Exchanges
We do not guarantee direct exchanges for all products, as availability may vary. If you would like a different item, please contact us and we will let you know what options are available.
Contact
If you have any questions about returns or refunds, please contact us at: